Weekend Video | Millard "Mickey" Drexler | A Continuous Lean.

Weekend Video | Millard "Mickey" Drexler

Apr 26th, 2008 | Categories: Video | by Michael Williams

This past week J. Crew Group C.E.O. Mr. Millard Drexler was a guest on Charlie Rose. He provided great insight into the retail world, specifically that of The Gap and J. Crew Group. I was mesmerized by the interview and it made me feel as if I was friends with Mickey — or in someway connected to his inner circle. The story of how Mr. Drexler had purchased the defunct New Bedford, Mass. based workwear manufacturing company Madewell, relaunched the name as a contemporary women’s brand and then leased it to J. Crew for one dollar was particularly intriguing.

There are a lot of great things to be learned from Mr. Drexler in this interview — specifically about hiring talented people, treating those around you with respect, returning every phone call and acting like a small company in the “anti-customer service era”.

I specifically identified with one of the things Mr. Drexler said in the interview: “I have a uniform, I wear what is comfortable, not what is fashiony.” That is one of the great things about men’s fashion, your ability to find what works and then repeat indefinitely.

Further Reading:

A C.E.O. Sells the Store — NY TIMES

Mickey Drexler’s Redemption — NEW YORK MAGAZINE

Comments: 4

4 Comments to “Weekend Video | Millard "Mickey" Drexler”

  1. Peter
    on Apr 26th, 2008
    @ 8:26 PM

    Very inspiring. Thank you for sharing this.

  2. Trip
    on Apr 27th, 2008
    @ 4:29 PM

    Great post. I hope Mickey doesn’t get too many phone calls as a result…

  3. TINTIN
    on May 5th, 2008
    @ 7:16 PM

    Is Charlie in a SB Peak Lapel? Great interview on Charlie’s part – - much better than his q’s for Flusser.

    Can Mickey answer one question? Why do all J Crew Stores smell horrible? There’s that same synthetic smell you get when you’ve wandered into the women’s section of Sears, Belks, or JC Penny. I know there’s cotton in there but the whiff of those two sister designers, Polly and Esther is overwhelming.

  4. KMC
    on Jul 7th, 2008
    @ 11:24 AM

    The ‘most hands on CEO’ is Mike Jeffries at Abercrombie & Fitch, FYI.