This past week J. Crew Group C.E.O. Mr. Millard Drexler was a guest on Charlie Rose. He provided great insight into the retail world, specifically that of The Gap and J. Crew Group. I was mesmerized by the interview and it made me feel as if I was friends with Mickey — or in someway connected to his inner circle. The story of how Mr. Drexler had purchased the defunct New Bedford, Mass. based workwear manufacturing company Madewell, relaunched the name as a contemporary women’s brand and then leased it to J. Crew for one dollar was particularly intriguing.
There are a lot of great things to be learned from Mr. Drexler in this interview — specifically about hiring talented people, treating those around you with respect, returning every phone call and acting like a small company in the “anti-customer service era”.
I specifically identified with one of the things Mr. Drexler said in the interview: “I have a uniform, I wear what is comfortable, not what is fashiony.” That is one of the great things about men’s fashion, your ability to find what works and then repeat indefinitely.
A C.E.O. Sells the Store — NY TIMES
Mickey Drexler’s Redemption — NEW YORK MAGAZINE